Customer Service Software for Small to Enterprise Businesses (2024)

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Customer Service Software for Small to Enterprise Businesses (8)

Service Hub®

Get a demo of HubSpot's customer service software Get started free with HubSpot's free customer service tools

  • Customer service software powered by AI to scale support and drive retention.

  • Free and premium plans that grow with you. Editions starting at:

    - Free: $0/month
    - Starter: $20/month per seat
    - Professional: $100/month per seat
    - Enterprise: $150/month per seat

  • Provide personalized, AI-powered support and self-service with tools like help desk and knowledge base. Increase CSAT and retention through proactive tools like customer health scores and product usage, which drive adoption. It’s all powered by HubSpot’s Smart CRM to deliver more complete insights out of the box and unify your customer-facing teams.

216,000+ customers in over 135 countries grow their businesses with HubSpot

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    Customer Service Software for Small to Enterprise Businesses (16)

    Deliver exceptional customer value and drive long-term retention.

    To increase customer retention, you need to focus on customer value. The best way to grow is through your customers, and they expect more than ever.

    Service Hub turns your customer experience from a cost center to a revenue driver. It’s AI-first, omni-channel, and connected to marketing and sales data on a unified customer platform. The result? Scalable customer support and proactive customer retention that fuels your business growth.

    Solutions to Your Biggest Customer Service Obstacles

    Customer Service Software for Small to Enterprise Businesses (17)

    Scale Support

    Deliver support at scale with AI-powered self-service, an omni-channel help desk, and 24/7 availability.

    Service Hub helps you gather important insights about your customers, track their interactions, and deliver personalized service experiences that keep them coming back for more. Deepen your customer relationships and build a loyal customer base that will drive your business forward.

    Learn more

    Popular Features

    • Empower your reps to manage and resolve tickets in an AI-first workspace. 360-degree intelligence is built right into every interaction.

    • Knowledge Base

      Help customers help themselves, and reduce your number of support requests.

    • Omni-Channel Messaging

      Meet your customers wherever they are by accessing multiple channels in the inbox and seamlessly switching between them.

    • Call Tracking

      Receive inbound calls from your customers and track them in HubSpot.

    • AI-Powered Chat (Beta)

      Automatically route users to the right people on your support team, or set up your own GPT-powered chatbot to help your customers instantly.

    • SLA Management

      Manage your support team at scale with advanced SLAs that increase rep efficiency and customer transparency.

    Customer Service Software for Small to Enterprise Businesses (18)

    Drive Retention

    Using a patchwork of tools to manage customer success can cause a disjointed experience, resulting in lost revenue. Grow customers smarter with proactive tools that uncover new opportunities to improve customer health and expand your revenue.

    With Service Hub, you can identify opportunities to upsell or cross-sell, track customer satisfaction trends, and drive proactive customer retention.

    Learn more

    Popular Features

    • Customer Success Workspace (Beta)

      Manage your book of business and drive proactive customer retention with customer health scores and product usage insights.

    • Feedback Management

      Create NPS, CSAT, CES, and custom surveys to gather critical customer feedback.

    • Conversation Intelligence

      Capture details from calls and unlock coaching opportunities with AI-powered insights.

    • Customer Portal

      Empower customers to get the help they need through a secure customer portal that keeps track of their support tickets and helps reduce time to resolution.

    Customer Service Software for Small to Enterprise Businesses (19)

    Leverage 360-Degree Insights

    Service Hub is connected to marketing and sales, and powered by HubSpot’s Smart CRM to deliver more complete insights out-of-the-box and unify your customer-facing teams.

    Drive powerful collaboration and alignment between your customer experience, marketing, and sales teams, providing confidence, context, and credibility in your customer conversations.

    Popular Features

    • Fully Integrated Smart CRM

      Automatically track customer details and interactions with your business in one source of truth that’s accessible to your whole team.

    • Service Analytics

      Uncover key insights with out-of-the-box reports that help you deliver efficient, authentic service.

    • Team Management

      Keep your team organized and nimble by ensuring every rep can access the right tools.

    • Mobile Inbox

      Stay productive on the go with the tools you need to collaborate and deliver agile support.

    • Automated Customer Service

      Eliminate unnecessary manual processes so your team can focus on solving customer problems.

    Service Software That Grows With You

    Start with free tools and pay as you grow, or hit the ground running with one of our premium editions.

    Free

    No credit card required

    $0/month

    Popular features

    • Contact management
    • Ticketing
    • AI chatbot (Beta)
    • Team email
    • Tickets closed reports

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    Starter

    Starts at

    $20/month per seat

    Popular features

    • Everything in Free
    • Simple ticket automation
    • Multiple ticket pipelines
    • Multiple currencies
    • Calling SDK

    Customer Service Software for Small to Enterprise Businesses (21)

    Professional

    Starts at

    $100/month per seat

    Popular features

    • Everything in Starter
    • Help desk workspace
    • Knowledge base
    • Customer success workspace (Beta)
    • Customer portal

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    Enterprise

    Starts at

    $150/month per seat

    Popular features

    • Everything in Professional
    • Playbooks
    • Advanced SLAs & routing
    • Single sign-on
    • Multiple knowledge bases

    Get a demo of premium editions Get started with free tools

    For more detailed information on product packaging and the limits that apply, please see our pricing page.
    Price shown in USD and subject to applicable tax.

    It’s already easy to use. But we’re still here for you.

    We’re here to help your whole team stay ahead of the curve as you grow.

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      Grow your skills with free HubSpot Academy courses and certifications.

    • Customer Service Software for Small to Enterprise Businesses (24)

      24/7 Customer Support

      Get help by calling, chatting with, or emailing our customer support team.

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      Apps

      Integrate with over 1,500 third-party apps
      and tools.

    Have a question for our sales team? Give us a call and we'll walk you through it.
    +1 888-482-7768

    Service Hub customers experience:

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      13x

      faster resolution times

    • Customer Service Software for Small to Enterprise Businesses (27)

      42%

      more tickets closed per agent

    • Customer Service Software for Small to Enterprise Businesses (28)

      84%

      experience increased CSAT

    See How Customers Use Service Hub to Grow Better

    Customer Service Software for Small to Enterprise Businesses (29)

    Santa Cruz Bicycles Uses Service Hub to Scale Customer Happiness

    The Challenge
    Santa Cruz Bicycles is known for putting the customer first, but accelerated growth challenged the company’s customer focus.

    The Solution
    Service Hub enabled a more organized support system, resulting in fast customer response times and streamlined efficiency, without sacrificing quality service.

    “The customer experience is everything ... The way HubSpot approaches automation, it really is about enabling the human touch and not removing it.” - Christie Pearson, CRM Administrator, Santa Cruz Bicycles

    Read the full case study

    Customer Service Software for Small to Enterprise Businesses (30)

    Stella Builds Stronger Customer Relationships Using Service Hub

    The Challenge
    As Stella expanded, its founders realized they had outgrown their software setup.

    The Solution
    Service Hub’s help desk software allows Stella’s team to prioritize tasks and organize every customer inquiry in a single, universally accessible dashboard, ensuring nothing slips through the cracks.

    “Our customer service reps can see all the information about the customer … We've been able to build stronger relationships with our customers,” - Aarne Töllinen, CCO and CMO, Stella

    Read the full case study

    Customer Service Software for Small to Enterprise Businesses (31)

    Customer Service Software for Small to Enterprise Businesses (32)

    HungryHungry Cuts Customer Onboarding Time in Half With Apps From HubSpot's App Marketplace

    The Challenge
    HungryHungry customers were struggling to activate, and the onboarding process took too long. The business needed to engage customers earlier and improve speed to value for new customers.

    The Solution
    Since HungryHungry implemented customer service apps from HubSpot's App Marketplace, their average customer completes onboarding twice as fast and nearly all customers are ‌onboarded successfully, getting rid of early churn.

    “Anywhere you can simplify, you should. HubSpot brings together every customer interaction, from sales and marketing to onboarding and customer care. Having that single view, all in one place really helps.” - Scott Fox, Head of Operations, HungryHungry

    Read the full case study

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    Customer Service Software for Small to Enterprise Businesses (34)

    Swapfiets Uses Service Hub to Drastically Shorten Ticket Response Time

    The Challenge
    The global Swapfiets team struggled to manage their large-scale support team that handled more than 40,000 tickets per month. They didn’t have a single source of truth for data and some tickets stayed unaddressed for months.

    The Solution
    With HubSpot, Swapfiets ​​optimized the customer service experience. They began resolving more tickets faster to build member trust and proactively handling customer issues to improve customer retention and satisfaction.

    “Service Hub is helping to provide our staff with the right tools to be more proactive and efficient so that our members can enjoy worry-free biking.” - Marc De Vries, CEO, Swapfiets

    Read the full case study

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    Read case studies

    Start growing your business through happier, more successful customers.

    Get a demo of HubSpot's customer service software

    Get started free with HubSpot's free customer service tools

    Customer Service Software for Small to Enterprise Businesses (44)

    Frequently Asked Questions

    Customer service software is the consolidation point for managing the customer journey. It allows you to manage the onboarding of new customers; collect, organize, and respond to customer support requests; and ensure the growth and satisfaction of your customers.

    While most customer service software solutions solve for a specific use case, Service Hub is unique in that it's part of the HubSpot customer platform. With features that make it easy to deliver authentic, personalized service, Service Hub empowers you to prioritize the customer experience.

    Yes. With automation and contextual guidance built right in, you can get started with Service Hub without involving developers. And if you’re looking for more customization and expertise, our solutions partners offer a wide range of specialized support to help you get the most out of your HubSpot implementation.

    Of course! We’ll help all Starter, Professional, and Enterprise users get up and running quickly with a personalized onboarding plan, and our implementation specialists are available to provide guidance on technical setup.

    Your whole team of free or paid users will also have access to our active community forums, training lessons from HubSpot Academy, and a comprehensive knowledge base of user guides and help documents. For especially complex configurations, businesses also leverage HubSpot’s expansive ecosystem of over 6,000 partners for additional support.

    While Service Hub stands out for the power and ease of use of its support and help desk features, it's also popular for the way it helps you put the customer first. With channels to meet customers where they are and when they need it, Service Hub lets you have contextualized and personalized interactions with customers at any point in the customer journey.

    Plus, Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, Content Hub, and Operations Hub, so your entire front office team can unite around a complete view of the customer.

    Last but not least, you can easily sync Service Hub with more than 1,500 custom integrations — from Jira to SurveyMonkey to Facebook Messenger — so your services team has all its favorite tools on one powerful, easy-to-use platform.

    Absolutely. HubSpot offers a fully supported, native Salesforce integration that’s easy to set up and use — and available to Service Hub Professional and Enterprise customers. We also offer integrations to many other CRM systems through the HubSpot App Marketplace.

    Service Hub, Marketing Hub, Sales Hub, Content Hub, and Operations Hub are each part of HubSpot’s customer platform to help you grow better. When you use two or more hubs together, your data is automatically connected on the platform, enabling you to easily (and powerfully) track your entire customer journey from first website visit to closed deal to loyal customer.

    Sales and marketing are how we begin our customer relationships — but not necessarily where they grow. Through customer service, savvy teams can turn help issues into opportunities, and grow beyond resolution to relationship.

    Service Hub helps you identify opportunities to deepen customer relationships, connect to the front office, and drive efficiency so customers have a superior experience throughout their journey.

    And when all your front office teams’ tools and data are united on the same platform, your customer service team will have the full context of each customer's previous interactions with Marketing and Sales, making it easier to connect with customers in a much more personalized and powerful way.

    You can get started with Service Hub in minutes, not months. The in-app onboarding process has automation and contextual guidance built right in. With our Starter, Professional, and Enterprise editions, you can partner with an onboarding specialist to guide you through the journey.

    Calculate the ROI you could see with Service Hub based on your industry, region, and current sales metrics using our ROI calculator. The calculator harnesses data from over 216,000 HubSpot customers globally. Enhance your analysis by coupling this with our TCO calculator to understand your total cost of owning HubSpot and get a more precise view of your potential ROI.

    Powerful alone, even better together.

    Each product in HubSpot’s platform is connected to the same underlying CRM database. Although our products are powerful on their own, the real magic happens when you use them together.

    • Customer Service Software for Small to Enterprise Businesses (45)

      Marketing Hub

      AI-powered marketing software that helps you generate leads and automate marketing.

      Learn about Marketing Hub

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      Sales Hub

      Easy-to-adopt sales software that leverages AI to build pipelines and close deals.

      Learn about Sales Hub

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      Content Hub

      All-in-one, AI-powered content marketing software that helps marketers create and manage content.

      Learn about Content Hub

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      Operations Hub

      Operations software that leverages AI to help you activate and manage your data.

      Learn about Operations Hub

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      Commerce Hub

      B2B commerce software designed to help you collect payments and automate billing.

      Learn about Commerce Hub

      Customer Service Software for Small to Enterprise Businesses (2024)
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